Terms and Conditions

Effective date: April 23, 2025

These Terms govern your access to and use of Statxt LLC’s websites, products, and services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If your organization has a separate written agreement with Statxt LLC covering the Services, that agreement controls to the extent it conflicts with these Terms.

Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Services. The Services are not intended for children, and you may not use the Services if you are under 18.

Accounts and security

You are responsible for maintaining the confidentiality of your account credentials, restricting access to your account, and all activities that occur under your account. You must promptly notify us if you suspect unauthorized access, loss, or misuse of credentials.

Messaging program terms (SMS/MMS)

If you opt in to receive SMS/MMS from Statxt LLC, message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

  • Opt-out: Reply STOP to cancel at any time.
  • Help: Reply HELP for help.
  • Support: Email support@statxt.com.

You may receive administrative messages related to account security (for example, verification and alerts) and service messages related to your use of the Services.

Acceptable use and messaging compliance

You agree not to misuse the Services. You are solely responsible for your (and your users’) use of the Services, including compliance with all applicable laws, regulations, carrier requirements, and industry guidelines governing messaging and privacy (including laws related to consent, marketing, telemarketing, and do-not-contact requirements).

Consent and opt-outs

  • Do not send messages without valid consent or other lawful basis required by applicable law and carrier rules.
  • You must provide clear opt-out instructions when required. You must honor opt-out requests immediately and in all cases as quickly as reasonably possible.
  • You must treat opt-out requests communicated through any reasonable channel (including “STOP” replies, email, phone, or other methods) as opt-outs and maintain suppression lists to prevent further messages to those recipients.
  • You are responsible for ensuring messages are not sent to recipients who have revoked consent, opted out, or are on any applicable “do not contact” list.

Prohibited uses

  • Illegal, fraudulent, deceptive, or misleading content or campaigns.
  • Harassment, hate, threats, or content that is obscene, pornographic, or otherwise unlawful.
  • Impersonation of any person or entity, or misrepresenting your affiliation.
  • Phishing, malware, scams, or attempts to collect sensitive credentials or payment information improperly.
  • Stalking or otherwise unlawfully monitoring or targeting individuals.
  • Any activity that violates carrier policies, messaging provider policies, or applicable industry guidelines.

Security and system integrity

  • Attempting to access non-public areas of the Services or other systems without authorization.
  • Probing, scanning, or testing the vulnerability of any system or network without written authorization.
  • Interfering with or disrupting the Services (including denial-of-service attacks).
  • Introducing malware, viruses, worms, or other harmful code.
  • Scraping or harvesting data from the Services at a rate or in a manner that degrades performance or violates restrictions.

We may suspend or terminate access to the Services, disable content, block sending, or take other action if we believe your use of the Services violates these Terms, applicable law, carrier/provider requirements, or poses risk to the Services, us, our partners, or others.

Call recording compliance and responsibility

If you enable or use call recording features on the Services, you are solely responsible for complying with all applicable federal, state, and local laws regarding call recording and consent.

  • Providing clear notice that a call may be recorded.
  • Obtaining any required consent prior to recording.
  • Determining whether one-party or all-party consent is required in the applicable jurisdiction(s).

Statxt LLC does not determine the legality of call recording on your behalf and makes no representation that recording calls is lawful in any specific state, country, or jurisdiction.

Recording laws vary by location. You acknowledge that it is your responsibility to know and comply with the laws of the state(s) or country(ies) in which you and your call participants are located. Statxt LLC does not monitor, enforce, or validate your compliance.

Without limiting your indemnification obligations in these Terms, you agree to indemnify and hold Statxt LLCharmless from any claims, penalties, fines, or liabilities arising from your use of call recording features.

Media messaging (MMS) and file transmission

If the Services allow you to send, store, or transmit media (including MMS, images, files, or attachments), you are responsible for the legality of your content and your compliance with applicable law, carrier rules, and platform policies.

Acceptable use

  • Do not send, store, or transmit media that is illegal, deceptive, misleading, or fraudulent.
  • Do not send, store, or transmit media that contains adult content, hate speech, or violence.
  • Do not send, store, or transmit media that violates carrier rules, provider requirements, or applicable law.

We may restrict, limit, throttle, or disable MMS, media messaging, or file transmission based on industry type, carrier requirements, risk profile, deliverability concerns, or regulatory requirements.

Industry-based restrictions and enforcement

To protect platform compliance and deliverability, Statxt LLC may approve or deny messaging capabilities based on industry, limit throughput, restrict content types or features (including MMS), or suspend or terminate accounts that pose compliance, regulatory, or carrier risk.

High-risk or restricted industries may include (but are not limited to): financial services or lending, debt collection, legal services, healthcare, adult content, gambling or gaming, and cannabis/CBD or controlled substances.

Restrictions may be applied without notice to protect platform integrity, deliverability, and compliance.

Platform control and feature availability

Statxt LLC may, at any time, modify, restrict, or remove features; block specific content, message types, or media; or suspend or terminate accounts for policy violations or risk management.

Feature availability is not guaranteed and may change based on carrier rules, legal requirements, provider constraints, or platform risk assessments.

Information about others

You may upload, store, or process information about other individuals (for example, contacts and message recipients) in connection with your use of the Services. You represent and warrant that you have the right to provide that information to us and to use it with the Services, including any required notices and consents, and that your use will comply with applicable law.

Payments, subscriptions, and credits

Certain features require payment (for example, subscriptions and credit purchases). Payments may be processed by third-party payment processors (such as Stripe). We do not store full payment card numbers and rely on our payment processors to handle sensitive payment information.

Refunds: The initial subscription charge is refundable only before your 10DLC submission is approved. 10DLC-related fees, credit purchases (including unused credits), and any subsequent subscription charges are non-refundable except where required by law.

If you purchase credits, you authorize us to maintain records of your credit purchases, balances, and usage. Credits are used to access or consume certain Services (for example, messaging usage) and may be deducted based on your activity. Except where required by law or expressly stated otherwise, credits are non-transferable and non-refundable.

You are responsible for all fees, taxes, and charges associated with your account, including charges incurred by your users and any activity conducted under your account.

Service operation, automated processing, and logging

The Services may process data automatically to operate features such as message delivery, routing, carrier compliance enforcement, fraud prevention, and performance monitoring. We may create and retain logs and records (including messaging metadata, delivery events, and system activity) to operate the Services, support customers, detect abuse, and meet legal and compliance obligations.

Data storage, retention, and deletion

We retain information for as long as reasonably necessary to provide the Services, maintain business records (including billing and transaction records), enforce these Terms, resolve disputes, prevent abuse, and comply with legal obligations. Retention periods may vary depending on the type of data and the purpose for which it is processed. Some information may be retained after account closure where required or permitted by law.

The Services may store message content, media files, and related metadata, and (if enabled) call recordings and call metadata, as part of normal platform operation.

Right to delete data

Statxt LLC reserves the right, at its sole discretion, to delete call recordings, messages, media, or metadata, limit retention periods, or remove stored data to comply with legal, operational, security, or provider requirements. Data deletion may occur to comply with law or legal requests, to protect platform integrity, due to storage limits or policy changes, or upon account suspension or termination.

Statxt LLC is not liable for data loss resulting from such actions.

International use

The Services may be operated from the United States and may involve processing and storage of information in the United States and other locations where we or our service providers maintain facilities. By using the Services, you understand that information may be processed in jurisdictions that may have different data protection laws than your jurisdiction.

Intellectual property

We and our licensors own the Services, including all related software, technology, and content (excluding your content). Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

You retain ownership of content you submit to the Services. You grant us a limited license to host, process, transmit, and display your content solely to provide, secure, and improve the Services and as otherwise described in our Privacy Policy.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, Statxt LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR THAT MESSAGES WILL BE DELIVERED (AS DELIVERY MAY DEPEND ON CARRIERS, NETWORKS, AND THIRD-PARTY PROVIDERS).

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Statxt LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Statxt LLC’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO Statxt LLC FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You will defend, indemnify, and hold harmless Statxt LLC and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your content; (c) your messages and communications; or (d) your violation of these Terms or applicable law (including messaging and privacy laws).

Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms, we are required to do so to comply with law or provider requirements, or your use creates risk or harm.

Upon termination, your right to use the Services will stop. Sections that by their nature should survive termination (including payments, disclaimers, limitation of liability, indemnification, and dispute terms) will survive.

Privacy

Our Privacy Policy describes how we collect, use, and share information.

Changes

We may update these Terms from time to time. Changes will be effective when posted. If changes are material, we may provide additional notice as required by law. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

Contact

Questions about these Terms: support@statxt.com